You can reach us via e-mail, phone or Whatsapp. Our contact details can be found on our contact page.
Customer service
Yes, we offer luxury gift vouchers from €50, which can be used in both the conceptstore and the webshop.
For exclusive floral arrangements or customised interior styling, please contact us. We will be happy to discuss the possibilities.
Yes, we handle business orders and interior design projects on request. Please contact us for a personal consultation.
Yes, you can have a business quote prepared with different items. Contact us at webshop@oogenlust.com or call on us 040-2532482 and tell us your requirements. We will be happy to put together a tailor-made quote for you.
Yes, we offer personal interior advice that is fully tailored to your needs and space. Our experts will be happy to help you put together a harmonious and exclusive interior. Visit contact with us for an appointment.
If you wish to cancel the order please feel free to contact us by phone. If the package has not yet left our warehouse, we can still cancel it and the order will be refunded
Yes, you can! You can check the current status of your order at any time on our website under "My account" - "My orders", or use the link at the top of the e-mail you received. In addition, you can track your order using the track & trace code we have sent you via e-mail. You can track the package and see when you can expect it.
Your invoice is included in the email titled: "Order completed!". If you no longer have this shipping confirmation, please send an e-mail to webshop@oogenlust.com containing the order number so that we can look up the order in our system. We will send the invoice by e-mail as soon as possible. An invoice cannot be adjusted afterwards.