{"id":761,"date":"2022-09-22T09:07:49","date_gmt":"2022-09-22T07:07:49","guid":{"rendered":"https:\/\/webshop.oogenlust.com\/?page_id=761"},"modified":"2025-07-03T11:09:58","modified_gmt":"2025-07-03T09:09:58","slug":"retourneren","status":"publish","type":"page","link":"https:\/\/webshop.oogenlust.com\/en\/retourneren\/","title":{"rendered":"Return"},"content":{"rendered":"<section class=\"l-section wpb_row us_custom_19737bc8 height_huge color_primary with_img\"><div class=\"l-section-img\" role=\"img\" aria-label=\"banner navigation page terms and conditions\" data-img-width=\"1920\" data-img-height=\"251\" style=\"background-image: url(https:\/\/webshop.oogenlust.com\/wp-content\/uploads\/2025\/07\/Banner-Navigatiepagina-Algemene-Voorwaarden-2.jpg);background-repeat: no-repeat;\"><\/div><div class=\"l-section-overlay\" style=\"background:rgba(0,0,0,0.25)\"><\/div><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_bottom type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"w-separator hide_on_mobiles size_huge\"><\/div><div class=\"w-separator hide_on_default hide_on_laptops hide_on_tablets size_large\"><\/div><h1 class=\"w-post-elm post_title us_custom_a437c8b7 h1-big has_text_color entry-title color_link_inherit\">Return<\/h1><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row height_large\" id=\"klantenservice-faq\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"g-cols wpb_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-3 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div  class=\"vc_wp_custommenu wpb_content_element\"><div class=\"widget widget_nav_menu\"><div class=\"menu-klantenservice-container\"><ul id=\"menu-klantenservice\" class=\"menu\"><li id=\"menu-item-1233\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1233\"><a href=\"https:\/\/webshop.oogenlust.com\/en\/klantenservice\/\">Customer service<\/a><\/li>\n<li id=\"menu-item-1231\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1231\"><a href=\"https:\/\/webshop.oogenlust.com\/en\/bestellenenbetalen\/\">Ordering &amp; Payment<\/a><\/li>\n<li id=\"menu-item-15879\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-15879\"><a href=\"https:\/\/webshop.oogenlust.com\/en\/bezorgen\/\">Delivery<\/a><\/li>\n<li id=\"menu-item-1234\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1234\"><a href=\"https:\/\/webshop.oogenlust.com\/en\/retourneren\/\">Return<\/a><\/li>\n<\/ul><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vc_col-sm-9 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"w-tabs style_default switch_click accordion\" style=\"--sections-title-size:inherit\"><div class=\"w-tabs-sections titles-align_none icon_plus cpos_right\"><div class=\"w-tabs-section\" id=\"ydc4\"><button class=\"w-tabs-section-header\" aria-controls=\"content-ydc4\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">Can I return an order?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-ydc4\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Yes, you can return a product within 14 days of receipt, provided it is unused and in its original packaging.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"mfe5\"><button class=\"w-tabs-section-header\" aria-controls=\"content-mfe5\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">How can I return an item?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-mfe5\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Please contact us to register your return. You will then receive return instructions. The return costs are at your own expense.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"x1ae\"><button class=\"w-tabs-section-header\" aria-controls=\"content-x1ae\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">How long will it take for my return to be processed?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-x1ae\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>After receiving your return, we will process it within 7 working days. The purchase amount will then be refunded via the original payment method.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"a391\"><button class=\"w-tabs-section-header\" aria-controls=\"content-a391\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">Can I exchange an item?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-a391\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>We do not offer a direct exchange service. If you want a different item, you can return the original product and place a new order.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>","protected":false},"excerpt":{"rendered":"ReturnsCustomer service Ordering &amp; Payment Delivery Returns Can I return an order?Yes, you can return a product within 14 days of receipt, provided it is unused and in its original packaging. How can I return an item?Contact us to register your return. You will then receive instructions on how to return it. The return costs...","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_seopress_robots_primary_cat":"","_seopress_titles_title":"%%post_title%% %%sep%% %%sitetitle%%","_seopress_titles_desc":"","_seopress_robots_index":"","_seopress_analysis_target_kw":"","footnotes":""},"class_list":["post-761","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/webshop.oogenlust.com\/en\/wp-json\/wp\/v2\/pages\/761","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/webshop.oogenlust.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/webshop.oogenlust.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/webshop.oogenlust.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/webshop.oogenlust.com\/en\/wp-json\/wp\/v2\/comments?post=761"}],"version-history":[{"count":0,"href":"https:\/\/webshop.oogenlust.com\/en\/wp-json\/wp\/v2\/pages\/761\/revisions"}],"wp:attachment":[{"href":"https:\/\/webshop.oogenlust.com\/en\/wp-json\/wp\/v2\/media?parent=761"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}