{"id":1220,"date":"2022-09-22T09:28:41","date_gmt":"2022-09-22T07:28:41","guid":{"rendered":"https:\/\/webshop.oogenlust.com\/?page_id=1220"},"modified":"2025-07-03T08:33:07","modified_gmt":"2025-07-03T06:33:07","slug":"klantenservice","status":"publish","type":"page","link":"https:\/\/webshop.oogenlust.com\/en\/klantenservice\/","title":{"rendered":"Customer service"},"content":{"rendered":"<section class=\"l-section wpb_row us_custom_19737bc8 height_huge color_primary with_img\"><div class=\"l-section-img\" role=\"img\" aria-label=\"banner navigation page terms and conditions\" data-img-width=\"1920\" data-img-height=\"436\" style=\"background-image: url(https:\/\/webshop.oogenlust.com\/wp-content\/uploads\/2025\/07\/Banner-Navigatiepagina-Algemene-Voorwaarden-1.jpg);background-repeat: no-repeat;\"><\/div><div class=\"l-section-overlay\" style=\"background:rgba(0,0,0,0.25)\"><\/div><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_bottom type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"w-separator hide_on_mobiles size_huge\"><\/div><div class=\"w-separator hide_on_default hide_on_laptops hide_on_tablets size_large\"><\/div><h1 class=\"w-post-elm post_title us_custom_a437c8b7 h1-big has_text_color entry-title color_link_inherit\">Customer service<\/h1><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row height_large\" id=\"klantenservice-faq\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-3 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div  class=\"vc_wp_custommenu wpb_content_element\"><div class=\"widget widget_nav_menu\"><div class=\"menu-klantenservice-container\"><ul id=\"menu-klantenservice\" class=\"menu\"><li id=\"menu-item-1233\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1233\"><a href=\"https:\/\/webshop.oogenlust.com\/en\/klantenservice\/\">Customer service<\/a><\/li>\n<li id=\"menu-item-1231\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1231\"><a href=\"https:\/\/webshop.oogenlust.com\/en\/bestellenenbetalen\/\">Ordering &amp; Payment<\/a><\/li>\n<li id=\"menu-item-15879\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-15879\"><a href=\"https:\/\/webshop.oogenlust.com\/en\/bezorgen\/\">Delivery<\/a><\/li>\n<li id=\"menu-item-1234\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1234\"><a href=\"https:\/\/webshop.oogenlust.com\/en\/retourneren\/\">Return<\/a><\/li>\n<\/ul><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vc_col-sm-9 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"w-tabs style_default switch_click accordion\" style=\"--sections-title-size:inherit\"><div class=\"w-tabs-sections titles-align_none icon_plus cpos_right\"><div class=\"w-tabs-section\" id=\"y2ad\"><button class=\"w-tabs-section-header\" aria-controls=\"content-y2ad\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">How can I contact you for specific product questions?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-y2ad\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>You can reach us via e-mail, phone or Whatsapp. Our contact details can be found on our <a href=\"https:\/\/webshop.oogenlust.com\/en\/contact\/\">contact page<\/a>.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"n4f1\"><button class=\"w-tabs-section-header\" aria-controls=\"content-n4f1\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">Do you offer gift vouchers?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-n4f1\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Yes, we offer luxury gift vouchers from \u20ac50, which can be used in both the conceptstore and the webshop.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"r6c1\"><button class=\"w-tabs-section-header\" aria-controls=\"content-r6c1\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">Can I customise an order?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-r6c1\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>For exclusive floral arrangements or customised interior styling, please contact us. We will be happy to discuss the possibilities.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"l8a3\"><button class=\"w-tabs-section-header\" aria-controls=\"content-l8a3\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">Do you offer business orders or large quantities?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-l8a3\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Yes, we handle business orders and interior design projects on request. Please contact us for a personal consultation.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"baa4\"><button class=\"w-tabs-section-header\" aria-controls=\"content-baa4\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">Can I get a business quote from different items?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-baa4\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Yes, you can have a business quote prepared with different items. Contact us at webshop@oogenlust.com or call on us 040-2532482 and tell us your requirements. We will be happy to put together a tailor-made quote for you.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"ncb1\"><button class=\"w-tabs-section-header\" aria-controls=\"content-ncb1\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">Do you offer customised personalised interior advice?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-ncb1\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Yes, we offer personal interior advice that is fully tailored to your needs and space. Our experts will be happy to help you put together a harmonious and exclusive interior. Visit <a href=\"https:\/\/webshop.oogenlust.com\/en\/contact\/\">contact<\/a> with us for an appointment.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"ie89\"><button class=\"w-tabs-section-header\" aria-controls=\"content-ie89\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">Can I cancel my order?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-ie89\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>If you wish to cancel the order please feel free to contact us by phone. If the package has not yet left our warehouse, we can still cancel it and the order will be refunded<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"y080\"><button class=\"w-tabs-section-header\" aria-controls=\"content-y080\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">Can I track the status of my order?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-y080\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Yes, you can! You can check the current status of your order at any time on our website under \"My account\" - \"My orders\", or use the link at the top of the e-mail you received. In addition, you can track your order using the track &amp; trace code we have sent you via e-mail. You can track the package and see when you can expect it.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"f252\"><button class=\"w-tabs-section-header\" aria-controls=\"content-f252\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">I have lost my invoice, what can I do?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-f252\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Your invoice is included in the email titled: \"Order completed!\". If you no longer have this shipping confirmation, please send an e-mail to webshop@oogenlust.com containing the order number so that we can look up the order in our system. We will send the invoice by e-mail as soon as possible. An invoice cannot be adjusted afterwards.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>","protected":false},"excerpt":{"rendered":"Customer serviceCustomer service Ordering &amp; Payment Delivery Returns How can I contact you for specific product questions?You can reach us by e-mail, phone or Whatsapp. Our contact details can be found on our contact page. Do you offer gift vouchers?Yes, we offer luxury gift vouchers from \u20ac50 which can be used both in the conceptstore and in the webshop. Can I buy...","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_seopress_robots_primary_cat":"","_seopress_titles_title":"%%post_title%% %%sep%% %%sitetitle%%","_seopress_titles_desc":"","_seopress_robots_index":"","_seopress_analysis_target_kw":"","footnotes":""},"class_list":["post-1220","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/webshop.oogenlust.com\/en\/wp-json\/wp\/v2\/pages\/1220","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/webshop.oogenlust.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/webshop.oogenlust.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/webshop.oogenlust.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/webshop.oogenlust.com\/en\/wp-json\/wp\/v2\/comments?post=1220"}],"version-history":[{"count":0,"href":"https:\/\/webshop.oogenlust.com\/en\/wp-json\/wp\/v2\/pages\/1220\/revisions"}],"wp:attachment":[{"href":"https:\/\/webshop.oogenlust.com\/en\/wp-json\/wp\/v2\/media?parent=1220"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}